Shipping policy

Citadel Atelier - Shipping Policy

Processing Time

All orders are processed within 3-5 business days. Orders are not dispatched or delivered on Sundays or public holidays.

Shipping Rates & Delivery Estimates

• Standard Delivery Across India: Delivered within 7-10 business days.
• Shipping Charges: Calculated at checkout based on delivery location and order weight (or Free Shipping on eligible orders).

Order Tracking

Once your order has shipped, you will receive an email confirmation containing your tracking number and courier tracking link.

Damages & Issues

If your package arrives damaged, please contact us immediately at support@citadelatelier.in with photos of the damages item and packaging so we can resolve it right away..